Terms of service

Who these cover

These terms apply to work carried out by BitLayerX Technologies for a client. Where we sign a separate written agreement for a project, that agreement wins wherever the two disagree.

What we agree to do

We deliver what is written in your project plan. That plan states the scope, the sequence, the timeline and the price before work begins. If it is not in the plan, it is not in the price, and we will tell you what a change costs before we do it rather than after.

We will tell you promptly if something is going to be late. Every project has a bad week; hiding it is what turns a bad week into a failed project.

What we ask of you

• A single named person who can make decisions.
• Feedback within five working days, or the timeline moves by the same amount.
• Content, access and approvals when the plan says they are needed.
• That you own, or have the right to use, anything you give us to publish.

Who owns the work

You do. On final payment, all rights in the deliverables transfer to you. Code, designs, brand assets, footage and copy are yours to use, change, extend or hand to another supplier.

Your domains, hosting and third party accounts are registered in your name from day one, not transferred at the end. We keep the right to describe the work publicly and show it in our portfolio unless you ask us in writing not to.

Anything we built before your project, and any general tools or libraries we reuse across clients, stay ours. You get a permanent licence to use them as part of your deliverable.

Money

• Payment terms are set in your project plan. Typically a deposit to start, then staged payments against milestones.
• Invoices are due within 14 days unless the plan says otherwise.
• Late payment beyond 30 days pauses work until it is settled. We will warn you first.
• Prices exclude tax, third party fees and licences, which are listed separately.

Ending an engagement

Either side can end a project with 30 days written notice. You pay for work completed up to that point and we hand over everything produced so far, in working formats, along with account access.

We will not hold your work, your accounts or your domain to ransom over a dispute. If you leave, you leave with everything.

What we do not promise

We do not guarantee specific commercial outcomes: a search ranking, a conversion rate, a revenue figure. Anyone who does is guessing. What we do commit to is the work described in your plan, done to the standard described in it.

We are not responsible for third party services we do not control, for problems caused by changes made by others after handover, or for losses that were not reasonably foreseeable. Our total liability is capped at the fees you paid us for the project in question.

Confidentiality

Anything you tell us about your business stays between us, both during the project and after it. We will sign your NDA if you have one. This works both ways.

Law

These terms are governed by the laws of the Federal Republic of Nigeria. For clients contracting through our UK arrangements, the laws of England and Wales apply. We would always rather resolve a disagreement in a conversation than a courtroom, and in practice we always have.

Contact

BitLayerX Technologies
6th Avenue, Gwarinpa, Abuja, FCT, Nigeria
hello@bitlayerx.com
+234-802-540-1891